Overview
We want you to be confident purchasing the Website Growth Audit.
This policy explains when a refund is available.
The two sections below use a common, defensible default for a
labor-based deliverable: refundable before work starts, not
after it's been delivered. This is a business decision, not a
legal requirement — adjust the window and conditions to match
what you're actually comfortable honoring before publishing.
When you're eligible for a refund
-
Before we start work: if you request a refund
before you've submitted your post-payment website
questionnaire (i.e., before any audit work has begun), you're
entitled to a full refund.
-
Non-delivery: if we fail to deliver your audit
within 72 business hours
of receiving your completed questionnaire, and haven't
communicated a delay in advance, you're entitled to a full
refund.
-
Technical/payment errors: duplicate charges or
failed transactions that still resulted in a charge are
refunded in full.
When you're not eligible for a refund
-
Once your audit has been delivered, the work has been
completed and is non-refundable — the report itself is the
deliverable, regardless of whether you agree with or act on
its recommendations.
-
Dissatisfaction with findings is not grounds for a refund,
since the audit reflects an honest, evidence-based review of
your site at the time it was reviewed.
-
Failure to submit the required post-payment questionnaire
within 15 Days
of payment.
How to request a refund
Email aziz.shahid@flowgrowthstudio.com
with your order details (name, email used at purchase, and date
of payment). We aim to respond within
24 business hours.
Processing time
Approved refunds are returned to your original payment method
and typically appear within 5–10 business days, depending on
your bank or payment provider.
Questions about this policy? Contact us at
aziz.shahid@flowgrowthstudio.